Please call the practice to cancel an appointment. We require 24hrs notice to cancel or amend dental appointments and 48hrs notice for hygiene appointments.
We are an extremely busy NHS practice with full books and a waiting list for appointments. During a time where many practices are converting to private we are trying to maintain our NHS commitment. The NHS does not facilitate any wasted clinical time.
If you do not need your appointment or are unable to attend please give 24 hours notice for dental appointments and 48 hours notice for hygiene appointments by calling the practice. If we are unable to take your call please leave us a voicemail to allow us the opportunity to offer your appointment to another patient.
We understand circumstances can change and you may need to cancel at short notice, therefore we allow one appointment to be cancelled short notice without charge. All failed appointments will be charged as below.
Please do not rely on a text reminder from the practice are these are a courtesy and sometimes do not automatically get sent by our software provider.
If you fail to attend your first New patient appointment a charge of £20 will be applied. In order to make any more appointments with the practice this charge must be paid.
Two or more failed or short notice cancel appointments and we will consider de-registration from the practice.
CHARGES ARE AS FOLLOWS
Missed Dental Appointment: £15 Adult, £5 Child
Missed New Patient Appointment: £20
Treatment appointments including hygienist will be charged at £1 per minute e.g 15 minute appointment = £15